SHIPPING & RETURNS

SHIPPING INFORMATION 

FREE EXPRESS SHIPPING AUSTRALIA WIDE FOR ALL ORDERS (PLEASE ALLOW THREE WORKING DAYS FOR YOUR ORDER TO BE DISPATCHED) 

AUSTRALIA: FREE AUSTRALIA POST EXPRESS SHIPPING 
WORLDWIDE: $40.00 AUD - DHL EXPRESS SHIPPING 

ALL INTERNATIONAL ORDERS ARE SHIPPED WITH DHL EXPRESS. A FULLY TRACKABLE SERVICE WHICH ALLOWS YOU TO RECEIVE YOUR ORDERS BETWEEN 2-4 DAYS ANYWHERE WORLDWIDE. JOSEPH CARL DOES NOT SHIP TO POSTAL BOXES NATIONALLY OR INTERNATIONALLY. INTERNATIONAL CUSTOMERS MAY INCUR IMPORT DUTY AND TAX CHARGES. ALL IMPORT DUTY AND TAX CHARGES ARE SHOWN AT THE CHECKOUT SECTION AND ARE IN FULL RESPONSIBILITY OF THE CUSTOMER. TO FIND OUT MORE INFORMATION CONTACT YOUR LOCAL CUSTOMS AUTHORITY FOR MORE INFORMATION ON CHARGES AND FEES. 

 
RETURNS AND EXCHANGES 

TO RETURN AN ITEM, YOU SHOULD MAIL IT TO: PO BOX 2070, MALAGA, WESTERN AUSTRALIA, 6944 
YOU WILL BE RESPONSIBLE FOR PAYING YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. DEPENDING ON WHERE YOURE LOCATED, THE TIME IT MAY TAKE FOR YOUR EXCHANGE PRODUCT TO REACH YOU, MAY VARY. IF YOU ARE SHIPPING AN ITEM OVER $75.00, YOU SHOULD CONSIDER USING A TRACKABLE SERVICE OR PURCHASING SHIPPING INSURANCE. 

TO RETURN OR EXCHANGE AN ITEM, YOU MUST SEND AN EMAIL TOINFO@JOSEPHCARL.COM. TO COMPLETE YOUR RETURN WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. ONLNE RETURNS MUST BE RECEIVED WITHIN 7 DAYS OF YOU RECEIVING YOUR ORDER. ONCE 7 DAYS HAVE GONE BY SINCE YOU RECEIVING YOUR ITEM WE UNFORTUNATELY CANNOT OFFER YOU A REFUND OR EXCHANGE. TO BE ELIGBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. PRODUCTS RETURNED DAMAGED, WORN OR ALTERED MAY NOT BE ACCEPTED AND MAY BE SENT BACK TO CUSTOMER. ALL CHARGES RELATED TO SHIPPING ARE YOUR RESPONSIBILITY AND ARE NON-REFUNDABLE. 

ONCE YOUR RETURN IS RECIEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMEMT WITHIN A CERTAIN AMOUNT OF DAYS. 

 
EXCHANGES 

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED.  IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND AN EMAIL TO INFO@JOSEPHCARL.COM 

 
LATE OR MISSING REFUNDS 

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT. THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT INFO@JOSEPHCARL.COM. 

 
SALE ITEMS  

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED. 

Search